help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate data between app and website is different

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-06-2018 17:14 - last edited on ‎10-08-2018 08:48 by Fitbit Moderator

‎10-06-2018 17:14 - last edited on ‎10-08-2018 08:48 by Fitbit Moderator

For some strange reason, this has only started today.. I am getting two completely different looking graphs between the App and the dashboard?

I want to see my peaks but I can't even scroll across on the heart rate graphs in the app to see the current day?!

I've restarted my phone and my versa to see if that will work but it's just not happening!Graph on AppGraph on App

 

Graph on DashboardGraph on Dashboard

 Any clues?

 

 

Moderator edit: updated subject for clarity

Best Answer
2 REPLIES 2

‎10-08-2018 08:49

‎10-08-2018 08:49

@Emwaah A warm welcome to our Community! Sorry to hear about the issue with your HR data and thank you for troubleshooting this. This is odd. Make sure that your app is up to date. Also log out from the app, restart your phone again and log back in. 

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎10-09-2018 00:42 - edited ‎10-09-2018 00:44

In response to AlvaroFitbit

‎10-09-2018 00:42 - edited ‎10-09-2018 00:44

Hey @AlvaroFitbit!

 

That worked! For a second haha!

Thought all was good after the troubleshooting idea you had and I got this After log out, restart and log inAfter log out, restart and log in

 Brilliant! Then I thought I'd go out of it and go back in and see if it was still the same and got this again...Like a nanosecond laterLike a nanosecond later

 

 

It's stubborn!

 

 

Best Answer
0 Votes