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Heart rate no measurements error

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‎11-08-2020 05:50 - last edited on ‎11-08-2020 20:06 by Fitbit Moderator

‎11-08-2020 05:50 - last edited on ‎11-08-2020 20:06 by Fitbit Moderator

My Fitbit app is showing my heartrate live, but when I click on it to see the graph, it says no measurable data. 

 

I have a Versa and it is recording my heart rate live, the green light is on, and it's set to monitor heart rate in the settings. 

 

I've tried multiple reboots, unpair and pair, log out and log in, and deleted the app, cleared the cache and restarted my phone. None of them have populated the graph. It also did not sync excercise. The steps and calories burned populated, but the excercise panel did not populate, it stayed on 0. 

 

It used to work, I used the Versa in the summer loads and it all worked fine.

 

Any suggestions?

 

Moderator Edit: Clarified subject

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‎11-08-2020 20:06

‎11-08-2020 20:06

Hi @h0llyQuinn, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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