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Heart rate not working

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‎08-22-2019 11:43 - last edited on ‎08-23-2019 14:16 by

‎08-22-2019 11:43 - last edited on ‎08-23-2019 14:16 by

I have tried all the troubleshooting recommended here but with no success .  No green lights on my versa .  Any suggestions.   

 

 

Moderator edit: subject for clarity

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6 REPLIES 6

‎08-23-2019 14:22

‎08-23-2019 14:22

Hi @Yvonne10, it's nice to see you again in our Community Forums. 

 

Thank you so much for taking the time to troubleshoot the issue you're experiencing with the heart rate monitor not working on your Fitbit Versa. Since the steps you tried didn't work, I recommend doing a factory reset. Please note only that after doing a factory reset, all apps installed and the data that has not been synced yet to your Fitbit account will be deleted. 

 

In order to do the factory reset, please do the following: On your device, open the Settings app > About > Factory Reset or Clear User Data.

 

Open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account by following the steps from this help article: How do I set up my Fitbit device?

 

Let me know how it goes, I'll be around!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-23-2019 20:34

In response to LiliyaFitbit

‎08-23-2019 20:34

I got the same problem 

i reset it the Fitbit , factory reset and the heart rate doesn’t show no matter what I do 

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‎08-25-2019 13:53 - edited ‎08-25-2019 13:54

In response to Trains3801

‎08-25-2019 13:53 - edited ‎08-25-2019 13:54

Welcome to the Fitbit Community, @Trains3801. I am sorry for the delayed response.

 

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-25-2019 14:06

In response to LiliyaFitbit

‎08-25-2019 14:06

Hello,

 

I am having the same issue. I have tried all of the recommended troubleshooting including a factory reset and removing and unpairing my versa from my phone. I am at a loss right now. 

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‎08-25-2019 19:45 - edited ‎08-25-2019 19:46

In response to Jon56

‎08-25-2019 19:45 - edited ‎08-25-2019 19:46

Welcome to the Forums, @Jon56. 

 

Thank you for joining the conversation and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts. I could see that you got in touch with our Support team about this and that they were able to help you.

 

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-25-2019 21:02

‎08-25-2019 21:02

I have the same issue. Did all the recommended steps, including factory reset and disconnecting/connecting fitbit versa to my phone... 

in the beginning it just didn’t sync heart rate and hourly steps to phone app, and didn’t track sleep info. So I reset fitbit versa. After reset heart tracker stopped working at all...

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