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Heart rate not working

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‎07-26-2021 01:23 - last edited on ‎07-28-2021 05:52 by Moderator Alum

‎07-26-2021 01:23 - last edited on ‎07-28-2021 05:52 by Moderator Alum

My Fitbit has stopped tracking my heart rate, last day was Saturday when it tracked it.

I've reset the watch, updated the app, tried turning on and off heart rate monitor and no luck 

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2 REPLIES 2

‎07-26-2021 03:10

‎07-26-2021 03:10

This is happening to me also :s 

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‎07-28-2021 05:52

‎07-28-2021 05:52

Welcome to the Fitbit Community forums, @Bflan87 @ChantelleM. 

 

Thank you for sharing this information about the problem you've been experiencing with your Versa 2 watches and the troubleshooting steps that  you already tried. 

 

In this case, since the watch is designed to track swimming without any problem and you already tried the restart procedure, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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