Heart rate null

[LizGallaway]

Hello Everyone,

My Versa says NULL above the BPM.  This is quite annoying since I purchased a Fitbit primarily to monitor my heart rate.  I have tried resetting the Versa, and I changed my heart rate in settings to "default."  I also synced the Versa again, but no luck.  Is there a telephone number I could call to talk to someone?  

Thank you!

[PetaGeorgette]

I've been having the same issues for 2 weeks! The return window with Amazon has ended. I tried resetting the devise and turning the HR monitor on and off.

[Kamboo]

Same problem here. Since 4 days I do not have any hr monitoring 😞

[LizGallaway]

This is terribly frustrating!  Is there anyone at Fitbit who can help us?  

Thank you!  

[LizGallaway]

I was able to fix this problem!  I went into my Fitbit app on my phone and changed clock faces.  Once I did that, I reverted to the original clock face, and now my heart rate is being displayed.  

[PetaGeorgette]

I tried that but still no lights on the back of the watch.

[SunsetRunner]

My heart rate quit just yesterday too!  What is going on? It was the reason for my purchase. 

[LizGallaway]

Oh, shoot!  I was hoping that we found the fix!  Did you also try holding down the left and bottom right buttons to reset the Versa?  It wasn't until I changed the clock face and did the reset that I had any success.  VERY strange and annoying.  

[SunsetRunner]

Thank you! I have been trying different clocks. Do you mind sharing which clock you had success with. I found one that showed 70 bpm but it was static. I did try shutting down, without success.

😔

[SunsetRunner]

I did try shutting down my Versa with the two buttons. Would you mind sharing the click face that is working for you. I got one to show 70 bpm but it was static. The others did not work. Thank you!

[SunsetRunner]

---

@LizGallaway wrote:

Oh, shoot!  I was hoping that we found the fix!  Did you also try holding down the left and bottom right buttons to reset the Versa?  It wasn't until I changed the clock face and did the reset that I had any success.  VERY strange and annoying.  

---

I did try shutting down my Versa with the two buttons. Would you mind sharing the click face that is working for you. I got one to show 70 bpm but it was static. The others did not work. Agreed, very strange! Thank you!

[PetaGeorgette]

Yes, that is the reset I tried

[SunsetRunner]

Clock face not click, 😉

[LizGallaway]

I used the "Nothing Special" clock face.  So far, so good.  

[SunsetRunner]

Thank you, I’ll try it. You are too kind! I called the help number and they helped me reset factory setting but that didn’t help. 45 minutes+. I finished on my own and they emailed me to follow up. I post what happens next. 😉