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Heart rate sensor is off,

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‎07-07-2018 08:57

‎07-07-2018 08:57

The green sensor on my versa is not on, stopped tracking yesterday at 3:30pm.  Watch is also quickly switching between exercise and notification screen without me touching screen.  Watch is going crazy like it has a short.  

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3 REPLIES 3

‎07-07-2018 10:02

‎07-07-2018 10:02

Restart it several times. If that doesnt fix it you will need ro do a Factory Reset (settings app on the Versa and scroll down to About). Let us know how you go 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-07-2018 11:00

In response to NellyG

‎07-07-2018 11:00

Hi,

Thanks for replying. I did all those things and my sensor still isn't
working plus other issues. I've already spoken with tech support on the
phone and will proceed as advised.

Best regards,
Debbie Bunn
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‎08-27-2019 11:01

In response to NellyG

‎08-27-2019 11:01

I've already done it several times and still doesn't work. 

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