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Heart rate sensor not working on Versa

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‎06-09-2020 19:23 - last edited on ‎07-13-2020 05:59 by Fitbit Moderator

‎06-09-2020 19:23 - last edited on ‎07-13-2020 05:59 by Fitbit Moderator

After I charged my watch, the sensor stopped working, I tried resetting it, I tried turning on and off the HR on settings, I even did the factory reset a few times and it’s still not working, I’m so careful with my watch so I don’t know why it’s not working and what else can I do?

 

 

Moderator edit: updated subject for clarity

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‎07-13-2020 05:21 - last edited on ‎08-26-2024 03:06 by Fitbit Moderator

‎07-13-2020 05:21 - last edited on ‎08-26-2024 03:06 by Fitbit Moderator

Hi @Dihana92, welcome to our Fitbit Community. I'm sorry to hear that the sensor of your Fitbit Versa stopped turning on. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, let me know how the factory reset was performed. was it done as it follows? On your device, open the Settings app > About > Factory Reset or Clear User Data.

Looking forward to your response.

JuanJo | Community Moderator

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