Heart rate sensor won’t work-Versa

[thequestionman]

Since yesterday the heart rate sensor has been not tracking my heat rate. Any ideas on how to fix that? Or is this a common bug? I don’t know if this is a reason or not, but the heart rate sensor has been glowing red instead of green for two days now.

Moderator edit: added label

Moderator edit: updated subject for clarity

[AlejandraFitbit]

It's great to see you around @thequestionman.

Have you tried to restart your Versa? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know the outcome. 

[thequestionman]

Yah, I tried that. I tried factory resetting it, unpairing and pairing again, but still nothing. I bought it more than 45 days ago. And I don’t think the warranty covers unsatisfaction. What I’m thinking is to just buy an Apple Watch series 1. With all these software bugs I want to know there won’t be product breaking bugs.

[AlejandraFitbit]

Thanks for the update @thequestionman.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions. Also, for more information about our warranty policy, click here.

Catch you later. 

[thequestionman]

just so you know, new problems have appeared. firstly, when I get notifications theres no vibration. then when I charge the battery, not only does it last 10 hours on full charge but when I charge it, it stays where it is at the percentage and gets really hot. 

[AlejandraFitbit]

Thanks for keeping me updated @thequestionman.

Since a case is already for you, I recommend commenting this to the advocate in charge of your case. I know our support team will be glad to help you out with all this.

Happy stepping.