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Heart rate/touch screen not working properly

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‎07-11-2019 13:14 - last edited on ‎07-15-2019 18:27 by Fitbit Moderator

‎07-11-2019 13:14 - last edited on ‎07-15-2019 18:27 by Fitbit Moderator

What is going on with these devices. We have paid too much for these devices to NOT work😔🤨.

My heart rate monitor has not worked all week. It stops at 88 even when I'm on inclines at 4mph

My steps are not accurate for Tuesday and Wednesday

I can't slide up or side-ways on watch to different function and the watch gets stuck on certain actions(see attachment, unable to upload video).Screenshot_20190711-151100_Gallery.jpg

 

Moderator edit: updated subject for clarity

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‎07-15-2019 18:25 - edited ‎07-15-2019 18:34

‎07-15-2019 18:25 - edited ‎07-15-2019 18:34

Thank you for visiting the Fitbit Community @Vbradley71. Sorry for the delayed response.

 

I'm sorry to hear that your Fitbit Versa is not working properly. Thank you for sharing an image of your watch's screen. I noticed that you've been in contact with Customer Support. I'm pretty sure they will do their best to provide a high level of assistance as soon as possible.

 

If by any chance, in the future you need to upload a video, it needs to be uploaded on a different platform in order to get the URL required to paste on the Video icon here.

 

If you have any question, please don't hesitate to contact us back at any time.

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