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Heart sensor stopped working

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‎07-01-2019 23:28 - last edited on ‎07-03-2019 13:46 by

‎07-01-2019 23:28 - last edited on ‎07-03-2019 13:46 by

Dear team

Greetings of the day!
I purchased fitbit versa special edition on 28-10-2018 from helios the watch store in sector 17 CHANDIGARH India with model no: fb505bkgy-eu. On 1-7-19 in afternoon my heart sensor stopped working i check on Fitbit website to seek help... From there i checked how to trouble shoot the watch... But its still not working so i reset my watch on factory mode... But now its not even connecting to my mobile phone pls help he fix this problem its only 8 months i purchased this expensive watch.. is not working i tryed so many times.....  
Pls dont call between 1pm to 5pm Indian time rest im  available  from morning 7am to 10 pm 
Thanks and Regards
 
 

Moderator edit: personal info removed

 
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‎07-03-2019 13:57 - edited ‎07-03-2019 13:59

‎07-03-2019 13:57 - edited ‎07-03-2019 13:59

Welcome to the Fitbit Community @VivekM. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the issue you're experiencing with the heart rate sensor on your Fitbit Versa. Thank you for providing the additional details and your efforts to resolve the issue. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

 

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-03-2019 17:16 - edited ‎07-03-2019 17:16

In response to LiliyaFitbit

‎07-03-2019 17:16 - edited ‎07-03-2019 17:16

Hello. My heart sensor stopped working too. I saw a red light and It wouldn't go away until I reset the fitbit to factory settings. I did it and now the red light is gone but the green light is not showing. Instead, I see a tiny dot of red ligjt and the monitor isn't working. I've already followed the steps that a member from the fitbit community gave me: Do a reset, sync, etc, etc. What can I do? 

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‎07-04-2019 20:16

In response to Aleliza

‎07-04-2019 20:16

Hi @Aleliza, it's nice to see you again in our Community Forums!

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa. Thanks so much for taking the time to troubleshoot it.  I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

 

I'll be around if you need further assistance. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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