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Heartbeat Tracking issue

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‎04-27-2019 11:57

‎04-27-2019 11:57

When my Versa was new, it tracked my heartbeat during exercise with no problems. Now it can’t seem to get through a whole run or bike ride without losing it. I’ve cleaned the sensor and adjusted the fit, with no change. It just seems to keep worsening, having more frequent and longer periods of non-tracking. Suggestions?

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‎04-27-2019 15:43 - edited ‎04-27-2019 15:43

‎04-27-2019 15:43 - edited ‎04-27-2019 15:43

Hi, restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. See if that solves your problem, usually it does with mine. 

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