Help! My new Versa won't update.

[Kilea]

On Black Friday my husband got an Iconic and I got a Versa.  Now we are trying to set up the watches and having problems (we both have the same phone, Samsung Galaxy S7).  First, they will not connect to WiFi.  I have tried to connect here at home on 2.4 and at work (which I have no idea what that runs on) but both failed. 

So the app offers to switch to Bluetooth.  We do that and it starts to update but it takes forever.  Yesterday we each got to about 70%, though that took about 6 hours.  Then we went to sleep thinking it would continue overnight.  woke this morning to the update failed.

We have both scoured these boards for suggestions and tried everything but still, it won't work.  I think our main issue is we can't connect to WiFi.  But at this point, I would welcome any suggestions because I really don't want to take the watches back.

[Ta_y]

 Hi Kelia,

I used android phone (MotoZ2Play) and have the same problem too. I could not connect to WiFi but I think I don't need to play music via versa. So, I quit the app and use tracker only
If anyone has any suggestions, please share.

[AlvaroFitbit]

@Kilea @Ta_y Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear about your Versa not updating its firmware. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. After this retry the update.

Let me know how it goes!