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Versa won't sync

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‎12-01-2018 12:42 - last edited on ‎12-03-2018 11:07 by Fitbit Moderator

‎12-01-2018 12:42 - last edited on ‎12-03-2018 11:07 by Fitbit Moderator

I got mine a few days ago and it's not syncing... I have data for today, but the days prior are now gone on the app.  I bought it at Amazon, and I hate to return it but this sucks.

 

 

Moderator edit: updated subject for clarity

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‎12-03-2018 11:10

‎12-03-2018 11:10

@sandracvrt Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Versa isn't syncing. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

I also moved your post to its own thread as it wasn't related to the main subject on the original one.

 

Let me know how it goes!

Alvaro | Community Moderator

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