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Help! My versa 2 is not working

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‎06-08-2021 07:19

‎06-08-2021 07:19

my Versa 2 won’t sync or turn on and i charged it. The blue fitbit symbol comes on and off and that’s it

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‎06-08-2021 19:20

‎06-08-2021 19:20

Welcome to the Fitbit Community, @Juliepremo.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

 

To try to resolve the issue, please restart your watch and set it up as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1623205167166.png and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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