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Help! Versa 3 saying locked and cannot connect.

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‎08-19-2022 06:27 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

‎08-19-2022 06:27 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

I bought a brand new Versa 3 off of someone today, and when I try to set it up, it is saying the Versa is locked and to contact support! 

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‎08-19-2022 08:03

‎08-19-2022 08:03

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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