Help, warranty service Versa Lite

[RoXx-Vg]

On july 5th I wrote to fitbit by the chat service, after sime troubleshooting steps that didn't work, the guy told me to send my watch to the warehouse for an exchange because it was still under warranty. I sent it the same day and got a tracking number and send them an e-mail with the information asked (address for the return) they said thank you and they will ship within 5 business days after receiving it. According to the tracking number, they received it on july 8th and I still didn't get it back. I tried replying to the same e-mail again twice and no answers. Now I am starting to question myself if it was legit or not and if I will get my watch back. Please someone tell me that this is legit so I can ease my mind right now. 

[Odyssey13 · Accepted solution]

Hi @RoXx-Vg try one of these ways to reach support:

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[RoXx-Vg]

Thank you so much, I tried finding the phone # and couldn't. Also the chat service was not available from my device. I did reached them this morning and I will get my watch this week!! I missed it so much ! Thanks for your quick response it helped me a lot. 

[Odyssey13]

Wonderful news @RoXx-Vg and thanks for returning to update us. When your replacement arrives, set it up as a new device on an existing account so it will continue your steps on this journey.