Hourly Activity discrepancy between Versa and app.

[Duster360]

Why doesn't Versa and the app agree? I have lost "credit" for 5 hours over the last week involving 3 days which Versa had shown as accomplished. I can assure you that I had all the 250 steps for each of the lost hours. This is an area where I make a significant effort and if its not going to be accurate then forget it. 

I have forced my Versa to update particularly when its late at night before midnight when it appears the app is going to miss some activity hours. I lost 2 hours yesterday in spite of seeing 10 of 10 on my Versa; dIsappointed. Why is this happening?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Duster360 I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, our team is aware of this situation and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. Please let us know if there's anything we can do to assist you in the meantime.

[LuDubya]

I'm having the same issue with my Versa. My watch shows the correct data, but my Android app does not. According to my app I had no heart rate, steps or active hours between 8am and 11.15am today. I did my usual 10 minute walk to work at 8am, and made sure I did 250+ steps each hour. Now my app is showing far less activity (and calories burned) than it should be. I've restarted the app and watch, deleted the app and reinstalled, tried syncing via wifi and mobile data with no luck. I completed an intense 40 minute walk over varied terrain at lunchtime (12.30) and after reinstalling the app, I finally had some active minutes and step per hour recorded, but not the corrcet amount. It seems I have lost all progress from this morning.   

[MarcoGFitbit]

Hello @LuDubya thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate you have joined us and reported this situation to us. As mentioned earlier, our team is currently aware of these issues and they're working towards a prompt and proper resolution. In the meantime, I have forwarded the information you've provided to them. 

Once we have more to share about the status of this situation, we'll make sure to post it here in the official Forums. Thanks for your patience and understanding, if there's anything else we can do for you or if there's anything else you might want to add, please feel free to reply.