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Versa not counting steps or HR

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‎03-28-2019 09:19

‎03-28-2019 09:19

My versa all of a sudden stopped counting steps and HR stopped working. I did 3 restarts then did the Factory restart. Still not working. 

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‎03-28-2019 09:34 - edited ‎03-28-2019 09:37

‎03-28-2019 09:34 - edited ‎03-28-2019 09:37

Hi, are you using by any chance a Third Party Clock Face? If yes, install one developed by Fitbit itself and restart your Versa, sync with your phone and see if the problem is solved. 

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‎03-28-2019 09:37

‎03-28-2019 09:37

I'm having the same problem! Just took a long walk and it counted my steps but no heart rate and didn't count it as "exercise".

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‎03-28-2019 09:56

In response to SunsetRunner

‎03-28-2019 09:56

No  I'm using Fitbits clock face. 

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‎03-28-2019 10:08

In response to Ashlauren3

‎03-28-2019 10:08

Hi, in that case I would advice you to contact Customer Support about your problem, since you've already performed all the nessecary actions to solve the problem. 

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