Inaccuracy on Resting Heart Rate on Versa.

[Sammy-h14]

When I woke up yesterday I notice my Fitbit heart rate was showing very high. I synced my watch to my phone and noticed it hadn’t logged my sleep. I have a desk job and my heart rate was definitely not that high.

I had charged my watch the night before, I have restarted the phone by using the side buttons and the actual turn off option. I have this morning tried factory reset but now it won’t connect to the WiFi no matter how many times I have tried. My watch isn’t even a year old and I have had 3 issues in that time that make me wonder why I like the watch so much

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi, performing a Factory Reset brings your Versa back to the "in-the-box" state as if still in the Factory, e.g. acts like a brand new watch. So this means that if you want a working Versa again, you'll need to do the setup procedure with/to the Fitbit app on you mobile device all over again. See "How do I set up my Fitbit device?". Good luck!!

[Sammy-h14]

@SunsetRunner @thanks for that but that’s exactly what I did do (it’s not my first rodeo having to factory reset it). 

The watch is still running a high heart rate whilst sitting stationary and wouldn’t match to my WiFi so has been updated with Bluetooth instead. 

[SunsetRunner]

Hi, regarding still high HR, contact Customer Support, something must be wrong with the sensor. 

[JenniGirl626]

This is happening to me as well. I reached out to customer support they said to wait and look for an update in the app store for the fitbit. It's a problem they need to figure out how to fix 😕 super upsetting. It messes up all my data!

UPDATE:

This is happening to me as well. I reached out to customer support they said to wait and look for an update in the app store for the fitbit. It's a problem they need to figure out how to fix 😕 super upsetting. It messes up all my data!

[Sammy-h14]

I got told the same thing. It’s really messing things up. No sleep information, calories are messed up, my battery is dying fast. 100% before bed, now sitting at 63%. 

The thing I’m most annoyed about is that they won’t tell me directly if there is a fix I have to keep an eye out for it and also they gave me no time frame.

[JenniGirl626]

That's exactly what they told me that i have to look out for the update and they didn't give me a time frame either! I felt very unsatisfied after talking to customer service. It makes me feel a little better to know I'm not the only one expericimg this. My battery is dying fast top! Used to last 3 days now doesn't even last through one 😞 i hope it gets fixed soon. The watch is my motivation!

Moderator Edit: Format.

[MarcoGFitbit]

Hello @Sammy-h14 and @JenniGirl626 I hope you're doing well, it's great to see you around. It's nice to see you too @SunsetRunner, thanks for all your help. 

@JenniGirl626 and @Sammy-h14 I appreciate you have taken the time to report this situation and let us know you've already contacted our Support Team in regards of this issue. Thanks for letting us know what you've informed you. 

At this moment, as our team is already aware of this situation, we'll make sure to post any update about this issue in the official Forums once we get any. 

Thanks for your patience and understanding, have a great day! 

[FM_123]

The elevated HR has been happening for me since February. According to Versa, my HR from waking and throughout the day is sustained at a dangerous tachycardic 130-190. I’ve stopped wearing it during exercise, and, lately, have been turning off the HR function. As a former Charge user whose RHR was consistently 58, I regret upgrading to the Versa. 

I hope they fix this fast bc this is, as one post put it, wildly inaccurate and misleading. Working in health care, these readings are laughable and frustrating. Thinking about getting an Apple Watch and ending my relationship with Fitbit.

[MarcoGFitbit]

Hello @FM_123, thanks for joining the conversation, it's great to welcome new members to the Fitbit Community. 

I appreciate you have taken the time to share your experience and feedback about this situation. Tell me, have you tried to troubleshoot this situation? Have you restarted your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen or performed a factory reset? This will be very helpful for us.

Thanks for your patience, we'll be waiting for your next reply. 

[FM_123]

Yes. I have tried to reset twice without success. I have tried to update as well, but at this time my Versa isn’t connecting to my router as mentioned earlier. To be honest, I don’t have time to wait for an update. I never had these issues with my Charge. I’ve just about given up on my Versa as a HR monitor or anything else, for that matter.

Sent from my iPhone

[JuanJoFitbit]

@FM_123 I'm sorry for the late response. However, since the issue persists, I will send your case to our Support team so they can investigate further and proceed accordingly. You will receive an email from them soon.

Let me know if you have any doubts!