Hourly activity graph does not match with Versa info.

[TheKyleMoser]

Since receiving my tracker, I have been finding inaccuracies between the stats recorded on the watch itself, and what is synced to the App.  Specifically with active hours during the day. Repeatedly the tracker has recorded 8 of 8 active hours in the day, but when synced with the iOS app it shows anything from 5 of 8 to 7 of 8.  Is this a known issue?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @TheKyleMoser, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this situation to my attention. Our team is currently aware of the problem and is working to resolve it as quickly as possible. 

I'm sorry for the inconveniences this issue has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply. 

[Jayelo]

Mine is doing that now. I currently have 3 out of 9 on my versa but when I sync it on my android phone it says 2 out of 9. Is it not fixed yet? 

[MarcoGFitbit]

Hello @Jayelo, I hope you're doing well, thanks for joining the conversation. 

Thanks for reporting this situation. I understand how important the Hourly Activity feature is for you, however at this moment I don't have an update for when this will be resolved. Be sure that once I have more to share about this issue I'll make sure to update this thread. 

Thanks again for your patience and understanding, in the meantime if there's anything else I can do for you, please feel free to reply. 

[Jayelo]

Now my reminders don’t work. They were working up till this afternoon and now I don’t get them. This needs to be fixed. We payed $200+ for your device so yes, I expect everything to work. 

[MarcoGFitbit]

Hello @Jayelo, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have brought this to my attention. Tell me, are you not receiving Reminders to Move in your Versa or are you experiencing a different issue with it? Have you restarted your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen already? If so, please let me know and reply to me with more details about your issue, that will be very helpful for me to check this further.

Thanks for your patience and understanding, I'll be waiting for your reply. 

[RandyKA]

I am also having this issue.  My versa says I have 6 of 11 but the app says I have 1 of 11.  Frustrated beyond measure.   I uninstalled and reinstalled the app but it didn't help.  Please fix this issue.

[MarcoGFitbit]

Hello @RandyKA, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate you have reported this situation and for letting me know the troubleshooting steps you've tried so far. At this moment our team is still working towards finding a prompt and proper resolution for this issue. Once I have more to share with you about this situation, I'll make sure to update this thread accordingly. 

Thanks for all your patience and understanding; in the meantime, if there's anything else I can do for you, please feel free to reply. 

[MissMike]

I have the same problem. I have 9 out of 9 and the app says 3 out of 9. It is ruining my fun of trying to get those 9 out of 9. I restarted the watch and reinstalled the ap a couple of times

Mike

[MarcoGFitbit]

Hello @MissMike, thanks for joining the Fitbit Community, it's nice to have you on board. 

I appreciate you have shared your experience with me, please note that at this moment our team is actively working towards a resolution for this issue. I understand your concern about this situation and once I have more to share about the progress made by our development team, I'll make sure to update this thread. 

Thank you so much for your patience and understanding, feel free to reply if there's anything else I can do for you in the meantime. 

[ShaunTwigg]

I'm having the same problem. Bought a Fitbit Versa 4 days ago instead of a Apple Watch. I'm regretting my purchase because it seems like the App is not working... What's the deal? This watch is only 4 days old and has only been out for a month how come it doesn't work? $249.99 for what? You would think your engineers had this stuff figured out by now, and considering these problems have stemmed since 2016 according to the archived message boards of this site. I mean c'mon... The who point of getting a Fitbit is to have these Apps and track exercise, and what your saying is "you understand our concern" or "we are working on the issue"... How about working on giving me my money back...?

[MarcoGFitbit]

Hello @ShaunTwigg, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I appreciate you have expressed your opinion and concern in the Community Forums. 

I sincerely apologize for the inconveniences this issue has caused you, please remember that every Fitbit device comes a limited product warranty and in case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[sincerelydanie]

Hey! I know this is an old question but wondering if this has been resolved? i returned my fitbit because of this issue but I’ve been thinking about rebuying it if it’s solved?

thanks!

- Danie

[MissMike]

No. Still don't work.

[Jonibev]

Per a post from 5/18, “this is a known issue”.  It is now January, I just bought my Versa last month.  Currently, the tracker shows 8 out of 13 active hours, but the app dashboard shows 6 out of 13.  Is this problem ever going to be fixed?

[Susieshoes]

Just had to reload my Versa app on both iPad and iPhone as information/ result tiles had disappeared. They’ve now reappeared but the dashboard has a different number of active minutes compared to my watch. Please help. 

[Wendra2L]

Still having problems in 2019!  Versa says 9 of 9, app syncs 7 of 9.😡

[Crazydaze27]

More than a year later I am having the same problem. Now the last 5 days of activity logs read zero hours activity on my phone! Are you doing anything to fix this feature? 

[Billyp39]

I am also having this problem with the Versa using android app on Samsung phone.

It's now well over a year since this chain began, can you please say whether this has been fixed and if not can you give a release date please. Love my Versa but becoming disillusioned.

[Wendra2L]

It would be great if we could manually log in our active hours if our Versa’s are being glitchy.  This happens to me a couple of times a year and it drives me crazy...