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Hourly steps not correct

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‎12-05-2022 22:43

‎12-05-2022 22:43

Watch says 12/12 but app says 11/12 have reset app and watch

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‎12-06-2022 18:07 - last edited on ‎06-30-2024 03:26 by Fitbit Moderator

In response to buderim1

‎12-06-2022 18:07 - last edited on ‎06-30-2024 03:26 by Fitbit Moderator

@Guy_ Thank you for your help. 

@buderim1  A warm welcome to the Community !Thank you for your message.

Our team is aware of the situation and is looking into it. They will work on a solution afterwards. 

Hope this gets solved soon. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

View best answer in original post

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4 REPLIES 4

‎12-06-2022 10:26 - edited ‎12-06-2022 10:28

‎12-06-2022 10:26 - edited ‎12-06-2022 10:28

Hi @buderim1 - there is often a delay of what shows in the app, even on the tile and the data when you click on it there can be a discrepancy for a while.

 

Also there are sometimes last minute adjustments in the app when steps fall on an hour boundary.

Author | ch, passion for improvement.

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‎12-06-2022 11:57

In response to Guy_

‎12-06-2022 11:57

Thanks it still says the same over 12 hours later

Sent from my iPad
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‎12-06-2022 18:07 - last edited on ‎06-30-2024 03:26 by Fitbit Moderator

In response to buderim1

‎12-06-2022 18:07 - last edited on ‎06-30-2024 03:26 by Fitbit Moderator

@Guy_ Thank you for your help. 

@buderim1  A warm welcome to the Community !Thank you for your message.

Our team is aware of the situation and is looking into it. They will work on a solution afterwards. 

Hope this gets solved soon. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎12-07-2022 00:47

In response to Guy_

‎12-07-2022 00:47

Thank you for your comments 

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