Versa 2 Button Stopped Working

[djanec]

Hello, for some reason the side button on my versa 2 has stopped working. I’ve taken a small toothpick and small safety pin and tried to see if any debris/dust is preventing the button from working but it made no difference. You can physically see the button going down as you press it, but the Fitbit will not respond accordingly. I debated on letting it run dead to see if it would reset, but you need the button to turn the device back  on and I don’t want to take the chance of it never turning back on. Thank you in advance.

[Izzy54]

I have exactly the same problem, tried the solutions you mentioned to no avail, now my Versa 2 won’t even tell the time because the ‘back’ button won’t work, and I’ve only had it for 2 months!

[SunsetRunner]

Same issue here, have also tried compressed air.

[Rodeno]

Happened to me too, just stopped today.  Now stuck on wallet. Can't do anything!

[Izzy54]

That’s exactly where mine’s stuck, and I don’t even use Wallet!

[Rodeno]

I did an online chat with Fitbit and they're going to replace it for me. It was really easy to get it sorted.  Try contacting them, good luck.

[SunsetRunner]

I guess yours is within the warranty window? Mine was not, so I was offered a discount code, but I don't think it will work in conjunction with the Black Friday sale. 

[Izzy54]

I’m waiting to hear back from my email to them. This Versa 2 was bought with a similar discount code to the one you mention, to replace a previous Versa that stopped working after 15 months!

[Izzy54]

Thanks. I’ve used the email route but will ring if I don’t get a reply (or use the chat) 

[djanec]

Mine will luckily go back to the main screen after so long, but I can't use half of the functions anymore. 

[SunsetRunner]

Update, I decided to try another fitness tracker, the Galaxy watch. It is AWESOME! Zero regrets. While I liked my fitbit, I've had three in six years die on me. Time to move on.

[Reedjud]

Mine too. Stuck on wallet and the side button won't work.

[Izzy54]

That’s where mine had stuck. I emailed from the Contact page on the website and after a couple of email exchanges, they sent me a new watch (device only, no strap or charger). I’d only had mine for 2 months though so it was still under warranty. We’ll have to wait and see how this one goes 😳. Good luck with yours.