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How can I get a refund?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-30-2018 19:29 - last edited on ‎09-02-2018 09:13 by Moderator Alum

‎08-30-2018 19:29 - last edited on ‎09-02-2018 09:13 by Moderator Alum

Just purchased my Fitbit Versa yesterday. Spent over $200, this is my very first Fitbit and I was super excited only to get home and can't connect or setup the device. I've tried numerous times and I'm left very disappointed and upset. I want to know can I get my money back being that I opened the box already?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
6 REPLIES 6

‎08-30-2018 20:24 - edited ‎08-30-2018 20:25

‎08-30-2018 20:24 - edited ‎08-30-2018 20:25

We could help if we knew what Device you were trying to set it up on.  You should really let us know so we can help you get it going

 

But if you bought it at a store take it back an exchange it

 

If you bought it here at fitbit Contact support


http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎08-31-2018 02:37

In response to WendyB

‎08-31-2018 02:37

Sounds like it is irrelevant what device.  There has been a known setup issue for the past two days.  "Supposed" to be resolved now though.  Another "feature" of buying into Fitbit.

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0 Votes

‎08-31-2018 03:47

‎08-31-2018 03:47

If you bought locally take it back and get a refund.  If you bought from FitBit you will need to contact FitBit support for return info and wait.

Best Answer

‎08-31-2018 12:13

In response to GreginJaxFL

‎08-31-2018 12:13

There have been setup problems with certain phones, or with certain OS version of the Fitbit app.

Some have found, by using a different device, the Fitbit sets up nicely.

Best Answer

‎09-02-2018 09:14 - last edited on ‎11-08-2025 08:59 by Fitbit Moderator

In response to Rich_Laue

‎09-02-2018 09:14 - last edited on ‎11-08-2025 08:59 by Fitbit Moderator

Hey all, I hope you are doing fine.

If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of purchase to request a full refund. For more information check our warranty policy. Now if you purchased the Versa from a retailer, you need to follow the retailer's warranty.

Catch you later. Robot Very Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎09-02-2018 09:19 - edited ‎09-02-2018 09:29

‎09-02-2018 09:19 - edited ‎09-02-2018 09:29

Please don’t give up! I purchased my first ever fitness monitoring device ever after researching it for approx 1 week. I bought the Versa because of its waterproof rating and features. I spent 9 very frustrating hours the first day/night trying to get it to update. I was consulting this communities pages while trying different things. Then I saw the message from MattFitbit that they knew there was an issue with their firmware update. The next morning, I noticed my versas screen was changing colors (blue screen progressing across screen) until a full green screen came up with a check mark. It is now working as expected and I love it. 

Best Answer