How can I return my Versa 2?

[Lara07]

Hi  I am super frustrated with the Heart rate readings on my Versa2- when I am in the middle of a spin class and can barely breathe and my chest is pounding, my Versa 2 will show that I am at 77bpm! I used to own an Ionic and the same class would show a consistent heart range in the cardio zone almost from start to finish. With the Versa2, I see atleast half my class is in the below zone!! This is ridiculous - i dont want to be adjusting my strap or wiping down the back of my watch in the middle of a workout!! I would like to return this device - how do I go about getting a refund for this? i have been a Fitbit fan for many years but this is driving me away - it seems like this issue has been around at least for 3 years, from reading all the posts and they haven't done anything about it!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Lara07.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

There are some factors that can affect your heart-rate reading on your Fitbit device. If you haven't done it, please follow these tips to resolve heart-rate tracking issues.

For instructions on how to return your watch and get a refund, please get in touch with Customer Support. You can chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.