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How do I contact Support

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‎06-14-2023 23:42 - last edited on ‎06-15-2023 13:28 by Fitbit Moderator

‎06-14-2023 23:42 - last edited on ‎06-15-2023 13:28 by Fitbit Moderator

My versa 3 stopped working so as it’s still under warranty Fitbit have sent me a link for a replacement, the link doesn’t open and I have been emailing Fitbit and getting nowhere. Has anyone else had this problem, It’s very frustrating 

Moderator edit:  updated subject for clarity

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‎06-15-2023 09:47

‎06-15-2023 09:47

Hi @Millyted  get with customer support and let them know. They can figure out a way to help you.

 

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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2 REPLIES 2

‎06-15-2023 09:47

‎06-15-2023 09:47

Hi @Millyted  get with customer support and let them know. They can figure out a way to help you.

 

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎06-17-2023 13:29

In response to Odyssey13

‎06-17-2023 13:29

Hi @Millyted . Welcome to the community forums.

Thanks for the details regarding your Versa 3.

I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed.

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