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How do I erase all data from my Versa 2?

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‎07-03-2022 05:19 - last edited on ‎07-04-2022 05:27 by Fitbit Moderator

‎07-03-2022 05:19 - last edited on ‎07-04-2022 05:27 by Fitbit Moderator

Good Morning, I purchased the Versa 3 after tracking with my Versa 2.  The previous data is still there after me closing Versa 2 and adding Versa 3.  How do I erase all the data of my Versa 2 so I can start fresh.  Thank you

 

 

Moderator Edit: Clarified subject

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‎07-04-2022 05:37 - edited ‎11-16-2023 04:20

In response to Rich_Laue

‎07-04-2022 05:37 - edited ‎11-16-2023 04:20

Hi there, @gensrok. Welcome to the Community Forums. Thanks for the details provided in your post. @Guy_ Thanks for your help!

If you want to start from scratch with your Versa 3, I agree with @Rich_Laue, the best way to do so is by creating a new Fitbit account as all historical data from your Versa 2 will remain whether you remove the Versa 2 from your account. 

For additional information, please see How do I erase my Fitbit device? and  Can I use more than one Fitbit device with the same account?

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎07-03-2022 05:28

‎07-03-2022 05:28

Hi @gensrok - chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

Best Answer

‎07-03-2022 18:24

In response to Guy_

‎07-03-2022 18:24

Create a new profile for your new tracker. 

Your fitbit account is designed to track you, reqaudless of any tracker changes. 

Best Answer

‎07-04-2022 05:37 - edited ‎11-16-2023 04:20

In response to Rich_Laue

‎07-04-2022 05:37 - edited ‎11-16-2023 04:20

Hi there, @gensrok. Welcome to the Community Forums. Thanks for the details provided in your post. @Guy_ Thanks for your help!

If you want to start from scratch with your Versa 3, I agree with @Rich_Laue, the best way to do so is by creating a new Fitbit account as all historical data from your Versa 2 will remain whether you remove the Versa 2 from your account. 

For additional information, please see How do I erase my Fitbit device? and  Can I use more than one Fitbit device with the same account?

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes