Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How do I return a Fitbit device to the owner?

Replies are disabled for this topic. Start a new one or visit our Help Center.

I found a Fitbit Versa near the large elevators on the Southwest concourse up from the train station on Sunday May 12. It is now with me at home in Oregon.How do I locate the owner to return it to them? I know the model number (after removing the wristband) but can't find a serial number and it seems to be out of power. Any ideas? Thanks, Chris. 

Moderator Edit: Clarified subject

Best Answer
0 Votes
5 REPLIES 5

Hi @ColoradoChris - that's kind of you to take the time to come on here.

If the watch still has battery life, swipe the watch face to the left, select settings, scroll down to About Versa, then System info and note the MAC address - this is a unique identifier.

If you can contact Fitbit support they may be able to trace the owner. Support link is below when you open this in the forums.

Author | ch, passion for improvement.

Best Answer
0 Votes

Unfortunately, the watch has no battery life. 

Best Answer
0 Votes

Thanks @ColoradoChris - a possibility is to contact support, they may agree to send you a charger to assist in tracking the owner.

Author | ch, passion for improvement.

Best Answer
0 Votes

I contacted support on the chat line. they said they had no way to assist me and suggested I scrap/recycle the FitBit if I couldn't return it to the Phoenix airport lost and found. I guess the owner is out of luck. I tried.  

Best Answer
0 Votes

@ColoradoChris - thanks so much for trying and your time, you could still leave your contact information with lost and found just in case the owner tries there.

Author | ch, passion for improvement.

Best Answer
0 Votes