How do I return my Versa2?

[anngsmith]

I’m so fed up with my purchase.  I’ve had it since the 13th of September, and it doesn’t sync with my Strava or allow me to play music through Spotify (it’s a premium account)

I’ve done everything Fitbit has suggested and it doesn’t work.

This was the reason for purchasing the device in the first place.  Customer services are so bad, all I want to know is how do I return it?  It’s not working as it’s meant too.

any advice?

[Odyssey13]

Hello @anngsmith  you can't return it to Fitbit unless there is a defect with it. Software issues aren't considered a reason to return a product. If you got it from Fitbit directly, you have 45 days in which to return it, no questions asked. If you got it from another retailer, check their return policy. 

[Rich_Laue]

@anngsmith only GPS recorded exercises will sync with Strava. They also sync from your Fitbit account, not the tracker. 

Open your app, go to Account, manage data, Third Party Apps and remove Strava. No through Strava set the Fitbit connection back up. If this doesn't work, then you will need to reach out to Fitbit. 

As for returning, this will be based on the return policy of where the Versa 2 was purchased. 

As for Spotify, the Versa 2 was never advertised as being able to play this music, the Spotify app is a remote control for the Spotify App on the phone therefor Spotify will play through the phones speaker.