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How do I sync with my new phone instead of my old phone?

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‎11-29-2018 00:50 - last edited on ‎12-06-2018 08:05 by Fitbit Moderator

‎11-29-2018 00:50 - last edited on ‎12-06-2018 08:05 by Fitbit Moderator

How do I make the app work with my new watch and not the old one?

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎11-29-2018 00:58

‎11-29-2018 00:58

Go into the account section of the app (the icon looks like an ID card) and select "set up a device". Choose the model of your new device and follow the prompts. If the new one is the same model as your old one it will replace it, if it is a different model it will add it to your account and you can then choose to leave the old fitbit connected or remove it.

 

All your data, settings, badges etc will be retained.

Best Answer

‎12-06-2018 01:57

In response to SteveH

‎12-06-2018 01:57

Did you get your new fitbit setup ok?

Best Answer

‎12-06-2018 08:05

In response to SteveH

‎12-06-2018 08:05

@curlysgirl Welcome to our Fitbit Community! As my friend @SteveH mentioned, did you managed to get your Versa synced with your new phone?

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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