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How do I unlock Versa 2 without the pin?

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‎11-04-2021 08:19 - last edited on ‎11-04-2021 14:06 by Fitbit Moderator

‎11-04-2021 08:19 - last edited on ‎11-04-2021 14:06 by Fitbit Moderator

I work In a Mobile shop AND I sell Fitbit versa 2 Watch but costumer bring IT back dont Like IT , and he forget to tel me pin code , can I reset the Watch or somthing ? Pls help 

thanks 

 

Moderator Edit: Clarified subject, updated label and personal info removed

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‎11-04-2021 14:58

‎11-04-2021 14:58

Hi @Gold-mobile. Welcome to the Community Forums.

 

I've moved your post to the Other Versa Smartwatches board so you can receive more related responses. Thanks for the details provided and let me explain that the process to unlock the Versa 2 requires to have the watch set up in the Fitbit app. Because this isn't possible, I'd recommend contacting our Support team so they can investigate what can be done to help you out. They're available via chat and phone, just click here to get connected with them.

 

See you around.

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