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How do I unlock my Versa 2?

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‎01-02-2021 18:01

‎01-02-2021 18:01

D654BE71-C53F-41C2-B467-AEBF34919F9A.png

 I’ve tried resetting my pin and changing it but it just comes up with this error, what do I do? 

I’ve literally had it since christmas and was taking off the band when the pin stopped coming up, i’m assuming it timed out or something. Please help. 

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‎01-02-2021 19:18

‎01-02-2021 19:18

Is the tracker telling you to unlock with the phone? 

Hopefully someone may know about this error. 

I assume you have tried with the phone connected through both WiFi and cellular.? 

I really advise setting the pin for Fitbit pay only. 

 

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