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How do I unlock my Versa 3?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-01-2022 13:44 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

‎07-01-2022 13:44 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

My fitbit is locked. Red screen saying unlock from phone. How do I unlock from phone

 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎07-01-2022 15:48

‎07-01-2022 15:48

From How do I use the device lock on my Fitbit device? 

 

JohnnyRow_0-1656715660299.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎07-02-2022 04:55 - edited ‎09-20-2023 06:33

In response to JohnnyRow

‎07-02-2022 04:55 - edited ‎09-20-2023 06:33

Hi there, @Hegs88. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. @JohnnyRow Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-02-2022 08:03

In response to JohnnyRow

‎07-02-2022 08:03

Sorry, no option to click device lock

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‎07-02-2022 08:41

In response to Hegs88

‎07-02-2022 08:41

@Hegs88 wrote:

Sorry, no option to click device lock

Phone app?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎07-02-2022 18:44 - edited ‎09-20-2023 06:35

In response to JohnnyRow

‎07-02-2022 18:44 - edited ‎09-20-2023 06:35

@Hegs88 It seems that your Versa 3 is no longer connected to your Fitbit app, so I suggest to perform a factory reset by following these steps:

  1. Don’t plug the Fitbit device into the charging cable. 
  2. Press and hold the button for about 8 seconds until the screen turns off. 
  3. After the screen turns off, you’ll feel a short vibration:
    1. When you feel the vibration, release the button and immediately press and hold the button again.
    2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
        • This vibration indicates you started the factory reset. 
        • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

 

If the above doesn't work, please contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-02-2022 19:49

In response to MarreFitbit

‎07-02-2022 19:49

The above is for a factory reset @Hegs88 

However if the tracker is still connected to your fitbit account, all you have to do is set a new password. This should take no more than 20-30 seconds. 

Fitbit app

Settings

Tracker

Device Lock

The code to unlock phone

Set New Password. 

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