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How do I unlock my Versa 3?

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I seemed to have inadvertently entered my password on my watch and am now locked out. It's say unlock by phone. My phone is not synced with my watch. What can I do?

Moderator Edit: Clarified subject

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Hi @Trisha61 - you will need to get the watch syncing - see Why won't my Fitbit device sync?

Author | ch, passion for improvement.

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Hi there, @Trisha61. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 3 is locked, thanks for the details provided in your post. We're here to help! 

Have you tried @Guy_'s recommendation?

As per the description of your post, it seems that your Versa 3 is no longer paired to your phone. With that being said, I suggest to perform a factory reset by following these steps:

  1. Don’t plug the Fitbit device into the charging cable. 
  2. Press and hold the button for about 8 seconds until the screen turns off. 
  3. After the screen turns off, you’ll feel a short vibration:
    1. When you feel the vibration, release the button and immediately press and hold the button again.
    2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
        • This vibration indicates you started the factory reset. 
        • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

If you change again your phone in the future, please make sure to remove your Fitbit device from the phone's Bluetooth settings to avoid this from happening again. 

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Maria | Community Moderator, Fitbit


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That is not working for me. Just keeps coming back to  Unlock with Phone. 😞

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