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How do you resolve the error message

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‎01-10-2019 07:31

‎01-10-2019 07:31

How do you resolve the error message "companion failed to fetch data" on a fitbit versa?

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‎01-10-2019 09:49

‎01-10-2019 09:49

Hi, try rebooting your Versa by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. See if that solves the error problem.

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‎01-11-2019 07:42

In response to SunsetRunner

‎01-11-2019 07:42

I have tried that multiple times along with removing app from phone and reinstalling it and the rebooting my versa.  No luck with that either.

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‎03-17-2020 13:09

In response to Bonniedavis

‎03-17-2020 13:09

Same issue. Did you ever get this resolved? 

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