How to change clock face Versa

[Janrbush10]

When I set up Fitbit Versa I had a choice of clock faces and I chose the one I liked. Somehow it was changed and I want the one I originally had. Cannot get back into site that brings up clock faces. How do I change this?

Moderator edit: subject updated for clarity

[LZeeW]

Hello @Janrbush10 and a warm welcome.  Clock face choices are in the app -- tap on your profile picture > Versa > there is a clock face tile > move the toggle to All Clocks.  Is this the path you have been following?  If so, what goes wrong?  Please be specific.  If the app crashes, what type of phone do you use?

[Janrbush10]

I set this up on my computer which I thought I needed to do. My computer is using Windows 10. Since the upgrade I am having a hard time with all my apps so probably need to uninstall device and start over.

Sent from my iPhone

[KelseyClubb]

You can change clock faces via your phone. Depending on your phone, the exact steps might be slightly different, but I made a video for how to change clock faces on Versa 2: https://youtu.be/vjc0OHIBUYU

Hope that helps.

[Janrbush10]

This is for a Versa 2. I only have a Versa. Trying to follow instructions but doesn’t seem to work. Any suggestions?

Sent from my iPad

[KelseyClubb]

The steps should be the same for Versa (except you tap on "Versa"). What step are you getting stuck at?

[Janrbush10]

When I tap on the face I want nothing changes. Get frustrated and so never gets changed. Don’t even know how the clock face was changed in the first place but it’s way too small.

Sent from my iPhone

[KelseyClubb]

Unless you're dealing with the "Always-on" Display Mode (which you can refer to the video here: https://youtu.be/0-iEHodfVrg), I'd suggest calling Customer Support and they can walk you through the steps and figure out what's going wrong.

[Janrbush10]

Thanks I’ll get in touch with support. Thanks for your help

Sent from my iPad