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How to finish a swim activity from the Exercise app

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‎06-28-2019 23:50 - last edited on ‎06-30-2019 12:56 by Fitbit Moderator

‎06-28-2019 23:50 - last edited on ‎06-30-2019 12:56 by Fitbit Moderator

Hello, I searched and couldn't see a recent answer for my question.  I bought the Versa because I am a swimmer.  The swim app under exercise starts and records the laps, I can pause the app by pushing the bottom right hand button but cannot figure out how to stop it and have it record the information.  The only way I have figured out how to back out of the app is to push all three buttons simultaneously.  When I do this it does not record the information.  It is a major disappointment to not have this feature. 

 

Thank you,

 

Moderator edit: updated subject for clarity and removed personal information

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‎06-30-2019 12:50 - edited ‎06-30-2019 12:51

‎06-30-2019 12:50 - edited ‎06-30-2019 12:51

Hi @DEF1123, welcome to the Community Forums! I'm sorry for the delay in my response.

 

I've moved your post to this new thread to keep our forums organized, and so you can receive more related responses about this situation. 

 

I'm glad that you got the Versa. I understand how important is to get the exercise app working correctly to save your swim activities, and let me help you with your inquiry. With the exercise app, you'll have the option to pause the activity in case you want to take a brief break, or end it to save your details in the Fitbit app. I'd recommend to check the following steps:

 

  1. Start your swim activity on your Versa.
  2. Once you're done, press the bottom right button or tap on the pause icon.
  3. Then tap on the green flag at the upper right corner.
  4. You'll be asked if you want to end the exercise, so tap on "End".
  5. Then sync your Versa with the Fitbit app to see your details.

 

Keep me posted.

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‎07-24-2019 03:26

In response to LizzyFitbit

‎07-24-2019 03:26

I have followed the recommended steps to end my swim workout but nothing happens when I press the green flag it just stays as paused swim workout. This is very frustrating! Anyone else having this problem? 

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‎07-29-2019 15:28

In response to Amanda48

‎07-29-2019 15:28

Hi @Amanda48. I'm glad to see you here again. I'm sorry for my delayed response.

 

Thanks for trying the steps posted above. It sounds odd that the screen isn't responding to finish your swim activity. Have you tried to press the top right button on your Versa when seeing the green flag displayed? You can try this other option so you can be asked to finish the activity and get the "End" option that you'll need to tap.

 

If that doesn't work, I'd recommend to restart your Versa and try the same steps with any other activity to see if it happens the same.

 

Let me know how it goes.

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