Syncing problem with Versa

[Plmmissy]

I spent more money moving to the Versa from my Charge 2 and am stunned with the syncing issues. I NEVER had problems getting updated information on my Charge 2 and yet since I moved to Versa yet it doesn't sync properly. I have uninstalled several times and reinstalled but it gives me a message "Your sync has been scheduled".....Ugh.....I HOPE there is some way to get better service because I am ready to return this.

[LiliyaFitbit]

Welcome to the Fitbit Community @Plmmissy.  

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with syncing your Fitbit Versa. I appreciate your efforts to resolve this. I am sorry to hear you are going through this situation. I totally understand how you are feeling as you haven't had this issue with your Charge 2 tracker. 

Syncing difficulty is usually caused by a missing requirement and I recommend following the complete troubleshooting steps from this help article: Why won't my Fitbit device sync?  Do you have any other tracker paired to your Fitbit account? I recommend to un-pair any other trackers to improve syncing of your Fitbit Versa. 

Please keep me posted! 

[n3treg]

This seems to be a common theme. From reading the help articles on Fitbit, it basically comes down to your phone whether it is Android, IOS or Windows and whether it is on the supported phone list.

Also, like me, it says if you have Android phone then the app needs to run in the background all the time.

[Plmmissy]

Thank you for your reply. I really had not researched the community and
bought the Versa when I had a Samsung S7 and had no problems. Several weeks
ago I upgraded to a S10. Suddenly I began to have issues with Fitbit. It
is disturbing to me to now have spent some time reading in the community as
far back as March and apparently many have the same issues. I don't believe
the problem is on Samsungs as much as it is on Fitbits for not keeping up
with. Technology. Maybe I am wrong but very disappointed.

[LiliyaFitbit]

It's nice to see you around @n3treg @Plmmissy.

@n3treg thank you for your input and for sharing the helpful tips. 

@Plmmissy I appreciate your time and feedback, I totally understand how you are feeling. Our team is always working on improving our devices and user experiences, and your comments are always welcome. 

I'll be around if you need further assistance.