How to get quick reply on my default messages

[Nicolel123]

I have a Samsung Galaxy 5 and cannot get quick reply

[NellyG]

You should be able to with that phone. Do you mean you dont have quick reply listed on the phone? Or there is no quick reply offered on the Versa?

[Nicolel123]

All that comes up when I receive a text is open and close. I have tried
using my default messages and then tried message plus. Textra didn't work
for me either

[Nicolel123]

I cannot get a quick reply on my versa.  All I can get is  open and close.  

[NellyG]

That is weird! Try restarting your Versa several times, then make sure notifications is step up correctly in the app and try again. Let us know what happens.

Restart your tracker

[kcronin]

@Nicolel123  Do you have a Samsung Galaxy S5 or a Galaxy Note 5?  What is the Android OS you are running?  Quick Replies require Android 7.0 or above.

[Nicolel123]

Note 5

[NellyG]

Ahh - that phone is NOT on the Supported Devices List. Which means it may work or it may not. In this case I think it is your phone thatbis the problem and you may not be able to get it to work any better than it is. Sorry.

[Nicolel123]

Thank you!!