How to set up my Fitbit Versa?

[muireannS]

I bought a FitBit Versa today, I tried setting it up and it syncs with my phone, but the message "To start, download the FitBit app" still appears on the watch. Any ideas?

Moderator edit: Subject for clarity 

[HeydyF]

Hey @muireannS, welcome aboard and congrats on getting your Versa! To set up your watch, you have to do the following: 

1. Download and install the Fitbit app from one of the following locations:
   • Apple devices—Apple App Store
   • Android devices—Google Play Store 
   • Windows 10 devices (phones, tablets, and computers)—Microsoft Store
   Note that you need an account with the store before you can download apps.
2. Open the Fitbit app and tap Join Fitbit.
3. Follow the on-screen instructions to create a Fitbit account
4. Note that the personal information you provide during setup is used to calculate your basal metabolic rate (BMR), which helps determine your estimated calorie expenditure and your body mass index (BMI). For more information, see How does Fitbit estimate how many calories I've burned? This information is private unless you change your privacy settings and opt to share it with your Fitbit friends.
5. For Fitbit Versa, you're prompted to connect your watch to your Wi-Fi network. Ionic and Versa use Wi-Fi to set up your watch, download playlists, download apps from the Fitbit App Gallery, and for faster firmware and Fitbit OS updates. For best results, connect your watch to your home or work Wi-Fi network. For more information, see How do I connect my Fitbit watch to Wi-Fi?

If you have issues to connect your Versa, please review the help article: Why can't I set up my Fitbit device? 

Let me know how it goes! 

[KelseyClubb]

I made a video you can follow along with that shows you how to set up your Fitbit Versa step-by-step.

You can watch it on YouTube here: https://www.youtube.com/watch?v=tF8HDt22_ZI

[lenny4d]

@HeydyF-- this guy (?) must already have a fitbit account, otherwise (s)he cannot post here... He also says it syncs...

@muireannS  can you confirm that you have the mobile app installed, are logged in, seeing syncronised data? Or none of this? I read it as you have everything in place but the message of creating an account keeps appearing on your tracker, despite your tracker properly setup? Please clarify

[Teyshablue]

Mine is doing the same thing.   It's sweety up on my phone.   It's synched.  Still get the setup message on watch.  Maddening.  Uninstalled and reinstalled the app.  No change.   What garbage.   Guess I'll have to return this as there appears to be no help for this issue 

[Teyshablue]

Mine is doing the same thing.   It's set up on my phone.   It's synched.  Still get the setup message on watch.  Maddening.  Uninstalled and reinstalled the app.  No change.   What garbage.   Guess I'll have to return this as there appears to be no help for this issue 

[Muireann123]

Similarly to my setup experience, there was a Versa update last week that I attempted to install on my phone (a OnePlus 3, not technically a supported device) which kept failing. I then tried it on an iPhone SE, and it also failed even though it is a supported device! The update eventually went through by leaving my phone with the screen awake and not touching either device for over an hour! I believe the FitBit software is pretty buggy with downloads and stuff... I would recommend trying it with another phone as the Versa is a great device, just a pain to set up!

[SunsetRunner]

Hi, try this article about setting up your Versa . Good luck.

[Howardjon]

I have just got a replacement Fitbit versa how do I sync it with my iphone

including previous records

[sallyguitar]

The link "How do I connect" was especially helpful. It tells you how to find out what kind of Web security you have.

[4211]

i have a new versatile but I already have an old Fitbit and the Fitbit app. Do I need to remove the app and reinstall it in order to activate the new versa?

[Miles-Prowler]

Which Fitbit app? There are a ton of Fitbit apps and I'm confused.