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Versa 2 unresponsive

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‎09-29-2020 09:44 - last edited on ‎09-30-2020 17:09 by Fitbit Moderator

‎09-29-2020 09:44 - last edited on ‎09-30-2020 17:09 by Fitbit Moderator

My Fitbit Versa screen blacked out and became unresponsive, the lights at the wrist are not on and it will not vibrate when put on the charger. It was at 52% and was working just fine about 2 hours ago.  

 

Moderator Edit: Clarified subject

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‎09-30-2020 17:10

‎09-30-2020 17:10

Hi @jzarb1014, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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