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How to update Versa Lite firmware version

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‎01-04-2021 12:23 - last edited on ‎01-08-2021 11:45 by Fitbit Moderator

‎01-04-2021 12:23 - last edited on ‎01-08-2021 11:45 by Fitbit Moderator

Hi there, 

I received a new versa lite yesterday and just noticed it’s not on the most recent update? Only on 38.33.1.30.

its updated when I set it up but am wondering why it wouldn’t have started with the most recent update? I cannot download the spO2 clock which is one of the reason why I bought the watch due to health issues.

my iPhone is up to date and according to the app the versa is too although I cannot download several apps or clock faces due to it telling me I need to update?

 

Moderator Edit: Clarified subject

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‎01-07-2021 10:33

‎01-07-2021 10:33

Indeed the latest version is 38.71.6.19.

The update probably failed during setup - it needs to be on charge and near its wifi and phone for it to work quickly.

Probably best to contact Fitbit Support  directly.They may be able to force the latest update to you

 

Author | ch, passion for improvement.

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‎01-08-2021 11:44

In response to Guy_

‎01-08-2021 11:44

Hi @Kattao, welcome to the Community Forums. 

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

@Guy_ Thanks for your help.

 

Please keep me posted.

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