I cannot swipe my Versa Lite

[STREAK1991]

I wish I had come here before I had bought this device. I certainly would not have.

Can you please help me?

I cannot swipe my Versa Lite. I can see my clock face, but if I had wanted a watch, I would have bought a watch.

I have reset it multiple times with the left button and have change clock faces many times.

Please help.

Moderator edit: subject updated for clarity

[NellyG]

Hi @STREAK1991 Try a Factory Reset. If that doesnt help then contact Customer Support 

Fitbit Support  

BUTTON FACTORY RESET FOR VERSA 2 AND VERSA LITE
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

[STREAK1991]

Now the watch is telling me to download the app. Clearly I already have the app, The app is telling me that it is looking for my Versa Lite

[STREAK1991]

I deleted it from my app on my phone and am trying to reinstall as a new device. My app says it found the Versa Lite, but has been "Connecting to Tracker" for a while now.

Really regretting this purchase!!!