I cannot use my Spo2 on Versa 2

[stepwalker99]

I can no use my sp02 clock. I have a new versa 2. Was able to use it with my old one.  Can you help with this?

Moderator edit: clarified subject.

[ManuFitbit]

It's good to see you participating for the first time in the community @stepwalker99

Thank you for sharing the inquiry regarding your Versa 2.

Fitbit SpO2 app is automatically added for users in select countries. Make sure your device is running the latest version. For more information on updating your tracker, see How do I update my Fitbit device? For more information on the availability of Fitbit SpO2, see fitbit.com.

If you removed the SpO2 app from your device, reinstall it in the Fitbit app on your phone:

1. With your Fitbit device nearby, in the Fitbit app, tap the Today tab > your profile picture > your device image.
2. Tap Gallery     Apps tab.
3. In the list of apps, tap SpO2 > Install > Install.

You should be able to see your SpO2 trends in the Health Metrics tile in the Fitbit app on your phone. To get SpO2 information, you need to: 

1. Wear your device for at least a full day, including to sleep at night.
2. In the morning, open the Fitbit app and tap the Health Metrics tile.
3. Swipe up to find the Oxygen Saturation (SpO2) tile.

If you still don't receive your SpO2 information, please follow the steps listed here below: 

1. Verify if your Fitbit profile has the correct location and time zone.
2. Open the Fitbit app, tap your profile icon > Versa 2 > Apps > SpO2.
3. Make sure all the permissions are enabled.
4. Restart your tracker to refresh its performance.
5. Tap Today at the bottom of the Fitbit app and pull down on the screen to force a manual sync.
6. Wear your tracker slightly higher on your wrist to sleep and sync it with the Fitbit app once you're awake to check your details.

[Guy_]

Hi @stepwalker99 - there is an issue with new watches which don't have the latest firmware loaded during setup.

You have 2 options factory reset it and set it up again or wait for the firmware update to come in a few days.

Spo2 requires the latest firmware.

Incidentally SpO2 is not a good daytime clock face as the main information doesn't change during the day, it is a one time value for the night, so another clock face for daytime use may be better as it can tell you things that do chsnge and are more important/useful.