I'm getting “Clock error log into app and try another clock” when trying to change clock face

[Nikkisni]

I tried to change my clock yesterday and now my Fitbit only says “Clock error log into app and try another clock.” I have done this several times and chosen a Fitbit clock and every time I do the clock will not load and I get the same error message. I have no reset the Fitbit 3 times, including removing the device and then reading it. This is super frustrating, my software is up to date.

Moderator edit: Subject for clarity 

[CindyLynP]

Thank you for your response..i find my daughter and I are not the only people with the problem. It all started with the latest software update.


Cheers from
Cindy's IPad

[Poli554]

On the app. with the selected watch face.  There is settings and permissions. Change the permission on then off. That fixes it temp. But Fitbit doesn’t have any legit solution. Just using Fitbit only faces. That’s THERE solution. Lol. Why have choices to change if doesn’t work. The new update screwed this up. Btw.  

[CindyLynP]

Thank you for your reply and you are absolutely right, the updates messed both mine snd my daughters trackers up. I am using a fitbit clock face til maybe they do another update and hopefully correct this bug.

Cheers from
Cindy's IPad

[Riversue]

there is nothing in this manual to help you if you have a clock error.  It did not successfully down load the clock I wanted and now it wont let me know anything at all.  

I have forgot the device in on my bluetooth and in the app and reinstalled and the same error comes up

HELP!

[Rich_Laue]

Try choosing a different clock, removing the tracker from your about will not help.

[Riversue]

It would not let me - said the first one was still trying to download.   So no clock face at all.   Contacted Fitbit by phone and they are replacing under warranty 

[CindyLynP]

Thank you for your reply. Fitbit also replaced my tracker as i only had it 6 months. But i tried again last week to change the face and got the clock error message. So I downloaded the face i’d been using all along. I find this frustrating as there are a few faces i really like but cant use. My daughter has the same problem with her Versa.

Cheers from
Cindy's IPad

[CindyLynP]

Thank you for your reply. My problem has been somewhat corrected

Cheers from
Cindy's IPad

[Neo01]

I tried following steps and it worked for me. 

1. Press home button and right side lower button at same time. This restarts the fitbit versa. Though got same error.

2. From s8+ fitbit app, once app finds fitbit it will start clock face process again. It worked.On app process completed. 

3. On versa fitbit icon keep flashing, after few minutes (2 min may be) I pressed home button for few seconds and came back the original clock face.

Everything working fine after this. Though I don't want to try installing new clock face for few days.

[Neo01]

Just to add more clarity, in step 1 hold buttons for few seconds until versa restarts.

[CindyLynP]

Thank you. I did the buttons process. Seems to be ok . I found a face that my versa seems to like and its been on for 2 months now..fingers crossed

Cheers from
Cindy's IPad

[Zibibbo]

Why is this problem tagged as solved?

[Rich_Laue]

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@Zibibbo wrote:

Why is this problem tagged as solved?

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Probably because back in July of 2017 the problem was solved for Nikkisni

The more important question is why are people posting in a solved thread? 

Are you having a problem with the clock? 

[Zibibbo]

Mmm....by posting a link to the manual?

Here is what really worked for me (notice it is a patch).

(1) Reset the fitbit tracker to the factory defaults

(2) Remove it from the app

(3) Add the fitbit tracker back to the app (as it was a new device)

(4) DO NOT even try to update the default clock (which by the way is awful).

So what's my vote about the overall experience

(1) SW updates: Fitbit SW development team, when you update your SW do you really run regression tests? If this problem was an outlier, then I would understand it would not be included in your tests. But it's not as several people reported it? Secondly, do you add this new scenario to your regression tests? Btw, I also do SW and if I would release such a buggy SW update I would be fired on the spot

(2) Now my tracker can't be used for all the features (such as updating a clock face) for which it was advertised. So, an obvious overselling/misrepresentation scenario

(3) Based upon this experience, I will probably look somewhere else in the future.

[Rich_Laue]

I have no comment on why they marked it, it was their decision. 

If there is something that we can help you with, we as Fitbit users will try

[Gpboey]

solved by replaced a unit

[Riversue]

This is what I had to do as well

Moderator edit: removed personal information

[PandTplus5]

Thanks so much. Your trick worked.

[SassyPear]

I have add the same problem for the past 2 days and nothing is working! I am so frustrated!

[Zibibbo]

Try this that worked for me. As a last resort of course you will have to replace the unit or move on.

(1) Reset the fitbit tracker to the factory defaults

(2) Remove it from the app

(3) Add the fitbit tracker back to the app (as it was a new device)

(4) DO NOT even try to update the default clock (which by the way is awful).