Ever since Google took over Fitbit, I have had trouble with my Versa 3. It got to the point where it was freezing every few minutes. This rendered my Fitbit as almost unusable. I tried rebooting it and checking for updates for the app, but to no avail.
Eventually I decided to do a clean sweep, although it took a few times so make sure you give yourself at least an hour to do this process ( Warning- the data on your watch will be removed , but I found that data on the app remained).
1. I removed the Fitbit from the device. You do this by clicking on the top left hand icon on the Fitbit app. Click on this and you should see the devices that are connected to the app. Click on Versa 3 and then Scroll down to ‘Remove this Versa 3’. Make sure your Versa 3 is removed.
2. Did a restart on my phone.
3. On my Versa 3. Went to the second screen on my watch and went to Settings.
4. Scrolled down to About Versa 3.
5. From there clicked on Factory reset. This will clear the data on your Fitbit but not the app.
6.When the reset was finished ( it took a few times so be patient! ) I made sure it was fully charged and was also plugged in to a charger.
7. Click on the top left hand icon on the Fitbit app.
8. Click Add device and reload your Fitbit, as you did when you bought the watch. Follow all the instructions including loading WIFI information.This will also take a few times so persevere!
9. if you are successful in connecting your Versa 3, it will then be updated.
I found that by doing this my Versa 3 works really well and I’m no longer frustrated with it. I wish I’d done this a long time ago.
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