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IP Address: WiFi Off- Versa

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‎03-30-2019 17:42

‎03-30-2019 17:42

Anyone know what’s up with my versa saying it’s connectes to WiFi, but it’s not. I can’t get notifications. And it says WiFi off under IP Address. Help please. 

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‎03-30-2019 18:41 - edited ‎03-30-2019 22:24

‎03-30-2019 18:41 - edited ‎03-30-2019 22:24

@BabyShakes Notifications are sent over bluetooth connection and not wifi. wifi is only used to transfer large files like firmware update, music or some apps and clockfaces made by fitbit (fitbit coach and fitbit labs clockfaces). Personally, I find wifi destabilizes my bluetooth connectivity, so after updating firmware and loading my music, I removed wifi from fitbit mobile app (and Versa after syncing). The wifi settings which you refer to wont show unless Versa is connected to WIFI which is not always the case. We can try troubleshooting your notifications issue. Please provide me with your phone model and OS, fitbit mobile app version and versa firmware version.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎03-30-2019 22:14

In response to Marrrmaduke

‎03-30-2019 22:14

Wifi will only be turned on while the Versa is charging. 

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