02-07-2020 19:44
02-07-2020 19:44
My IP address 202.187.190.140 is blocked from accessing www.fitbit.com. I can't log in via the Fitbit app as well as via browser on my computer. I'm not able to contact support as well, it keeps redirecting to an error page.
Answered! Go to the Best Answer.
02-08-2020 12:42
02-08-2020 12:42
Support can be contacted through Twitter, email, and Facebook.
Email is fitbit-support@fitbit.com
02-07-2020 21:53
02-07-2020 21:53
Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm.
02-07-2020 22:07
02-07-2020 22:07
Thank you for your reply.
It's inconvenient (and costly) for me to call Fitbit support. You may see me posting the original question using UK's IP address as I was using VPN to access Fitbit's website.
I have restarted my modem several times to get an IP address that isn't blocked by Fitbit/Cloudfare (yet).
02-07-2020 23:37
02-07-2020 23:37
I'll notify a moderator to stop by to address this issue.
02-08-2020 12:42
02-08-2020 12:42
Support can be contacted through Twitter, email, and Facebook.
Email is fitbit-support@fitbit.com
02-09-2020 19:52
02-09-2020 19:52
Thank you!