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Inaccuracy of Versa as well as 'connecting' issues

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‎06-15-2019 15:20

‎06-15-2019 15:20

I really like the look of my Fitbit Versa...it is lightweight and looks nice.  It is easy to use.  But......it rarely connects to my phone (that I wear while running/walking).  And then when it does, the mileage is not accurate, nor is the minutes/mile.   Even if I get it to connect it is a good minute to two minutes off.  I run with a friend who sets their watch and mine is way slower.   Plus, the mileage for what I know the exact different will be anywhere from half a mile to several miles off.   Again, IF it connects,  it will often just disconnect undetected to me.   I am very frustrated with this watch and it seems like a glorified pedometer and sleep monitor.  It works great for those features.  

 

I just want to find out why it isn't working the way it should.  

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‎06-16-2019 16:38

‎06-16-2019 16:38

Welcome to the Fitbit Community @OldRunnerGirl, it's nice to see a new member around!

 

I am glad to hear you like your Fitbit Versa and enjoy its features. I appreciate your participation in the Forums and sharing the issue you're experiencing with connecting your device to your phone when you run or walk. I understand that your distance and pace are not being recorded accurately due to this. I totally understand how you are feeling and appreciate your feedback. Thank you for your efforts, I would like to confirm if you've checked out this article with the information about the different factors that can affect connected GPS.

 

I'll be around if you need further help!

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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