help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inaccurate heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-30-2022 10:51 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

‎10-30-2022 10:51 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

the versa three is not accurate at reading heart rates.      It’s been low with just walking and then I just did a high intensity workout where my heart rate was up to 155 and it was reading 120.  I never had any issues like this with my versa and other Fitbit’s.    I’m not sure how it can be said that it’s more accurate when it’s often ten to thirty beats off from what your actual heart rate is.    This is very frustrating and it looks like it is not even sold anymore which now makes sense since there seems to be so many issues with it.  I have attempted to get a refund and have gone back and forth with customer service since the week after I got this in august.  I was told I could not get a refund and just get a new versa 3.   The same issues are happening with the second versa 3.    Should have just gotten the 2 instead at the beginning of this.  Very disappointing since I’ve told family members and clients over the years how great Fitbit is.  

Best Answer
Labels:
1 REPLY 1

‎11-06-2022 14:50

‎11-06-2022 14:50

Agree this is a common issue with Versa 3s. Never had an issue with my previous (Ionic?) model. 

I have a separate HR monitor to compare the Versa inaccuracies against. FitBit seems very dismissive and resistant to acknowledge or resolve this issue. I’ve been told and seen admin posts in FB forums that “this is expected performance” for vigorous exercise. Running shouldn’t be out of scope for this function to work. Very disappointing and will likely explore other options for next watch. 

Definitely cannot recommend purchasing this product if the HR monitor is important to you.  

 

FitBit really should prioritize a firmware update to resolve the issue. 

Best Answer