Inaccurate step count on my app.

[Gertigirl]

I have a versa special edition and for the second time now my steps on watch is fine but not accurate on phone app...why? It blows my goal challenges out of wack 😤. Why?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Gertigirl. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the issue you're experiencing with your step count being incorrect on the phone app. I understand that it affects your challenges and recommend doing the following:

1. Restart your app and the phone.

2. Manually sync your watch: How do I manually sync my tracker or watch?

If the issue persists, please confirm if this issue affects your steps tile or your step total on your challenges?

Let me know how it goes.